Question 1

What is airtip?

Accepted Answer

Simply put, airtip allows you to receive tips digitally directly from your customer. You're in control as there is no middleman or TRONC system involved. in 95% of cases, customers cover any admin charge so you get to keep 100% of your tips just like you did with cash, except airtip is way cooler!

Question 2

How do I sign up?

Accepted Answer

airtip is free and really easy to use. Simply download the Apple or Android app, follow the onboarding and you're ready to take tips. It's secure, easy to use and super fun to use. Make sure you verify your account and connect your bank account so you can take full advantage of all the features.

Question 3

Is airtip secure?

Accepted Answer

airtip is extremely safe and uses bank-grade security. Data is encrypted, and we will never share personal details. See our terms and conditions for details on how we process your data. airtip is powered by Stripe, the world's leading banking and onboarding platform.

Question 4

Why is my 'available balance' showing zero?

Accepted Answer

Don't worry, it's likely any tips made to you, have not cleared yet. It's totally normal for tips to take up to 7 days to clear. In most cases, it's only 3 days but depending on how you got tipped, it can take a little longer. Just check back in a few days and you should see the available balance updated. If you have any concerned, you can contact us in the app

Question 5

Can I cancel?

Accepted Answer

Yes, any time.  We understand you may have any reason not to continue using airtip, and that's ok (well, sad to see you go of course but...) you are in control, always. No contract or subscription to worry about. Your tips are safe of course. We do encourage you to wait until all tips are cleared and withdrawn to make sure you get your hard earned money. Once your balance is £0, you should cancel (simply go to settings -> close my account).

You can read more here:

Question 6

Can I use airtip to collect donations for my Charity?

Accepted Answer

Absolutely. We encourage Charities and NGOs to onboard as we help save them on processing fees. We've worked and teamed up with Stripe to ensure processing fees are at a minimum and in most cases, they are covered by the donor or person tipping. Get in touch with us at hello@airtip.app is you are charity as we'd love to hear more about your cause.

Question 7

How much can a customers tip?

Accepted Answer

We have limited airtip tipping to a maximum of £30 to ensure we mitigate any potential misuse. We also apply strict AML rules so multiple payments by a single customers are monitored. We take your safety and security seriously and have made every effort to ensure your account is secure and compliant.

Question 8

How can I create an effective bio?

Accepted Answer

Yes, absolutely! We want you to be as successful as possible, so we've created some great profile bios here. Don't forget to add a great profile picture and job title. It's often a good idea to include your workplace in the job title. For example, Jane Doe works at Bella Bistro as a waitress. Her job title should be Waitress - Bella Bistro. We also advise you to personalize your bio to make it more appropriate to your job or cause. Best of luck, and feel free to use the templates below or try our new AI feature that'll generate one for you!

Bartender: "Hey there! Mixing drinks is not just my job, it's my passion. As a bartender, I strive to create the perfect cocktail for you. Your tips are greatly appreciated and help me pursue advanced mixology courses. Cheers to great drinks and your generosity!"

Hairdresser: "Hello! As a dedicated hairdresser, I love bringing out the best in people's looks. Each snip and style is done with care and creativity. Your tips help me stay updated with the latest hair trends and techniques. Thank you for supporting my craft!"

Beautician: "Welcome! I'm a professional beautician committed to making you feel beautiful inside and out. Whether it's skincare, makeup, or therapeutic treatments, I put my heart into every session. Your tips support my continuous learning in beauty therapy. Thank you for valuing my work!"

Dog Walker: "Hi! I'm your friendly neighborhood dog walker. Taking care of your furry friends is more than a job; it's a joy. Every tip helps me invest in better equipment and training to ensure your pet's safety and happiness. Thank you for entrusting me with your beloved pets!"

Baby Sitter: "Greetings! As a babysitter, I'm dedicated to providing a safe, fun, and educational environment for your kids. Your tips help me fund my education in early childhood development. Thank you for helping me make a difference in little lives!"

Taxi Driver: "Hello, and thanks for choosing my taxi! I pride myself on offering a comfortable and timely ride. Tips are greatly appreciated and help with vehicle maintenance and fuel. Thanks for helping me keep your journeys smooth and safe!"

Busker/Musician: "Hey there! I'm a street musician, sharing melodies that hopefully add a little magic to your day. Your tips support my musical journey, helping to buy new instruments and equipment. Thank you for listening and contributing to the soundtrack of our streets!"

Food Delivery Staff: "Hi! As a food delivery person, I'm committed to bringing your favorite meals to your doorstep, rain or shine. Your tips help in maintaining my vehicle and ensuring timely deliveries. Thanks for appreciating my efforts to keep you fed and happy!"

Charity Worker: "Hello! Working for this charity, I aim to make a real difference in our community. Your donations and tips directly support our causes, helping those in need. Thank you for joining us in creating positive change!" NGO Representative: "Greetings! As part of an NGO focused on environmental conservation, your support is invaluable. Tips and donations fund our projects and help us protect our planet. Thank you for contributing to a sustainable future!"

Question 9

What about tax on my tips?

Accepted Answer

The great news is you manage your tax directly. We provide a service without a middleman involve. No business, TRONC or organisation to complicate the process of receiving tips and managing your own tax affairs. We do encourage you to follow all UK government and HMRC guidelines which you can find HERE.  You will need to decide how you collect tips (as an individual, sole trader or business) and apply to HMRC appropriately.

Question 10

How do I access and use my QR Code?

Accepted Answer

Log into your airtip account on your mobile and navigate to your dashboard. You'll find a QR code button there (bottom right of the screen you'll see a blue QR code). You can print your QR code, use it as your watch face, or place it anywhere convenient to receive tips. We recommend sharing this on social media to maximise exposure!

Question 11

Why can't I withdraw my tips?

Accepted Answer

There could be a couple of reasons: 1) Your received tips have not cleared yet. Tips need to go through a clearing stage with banks, which can take up to 7 days but usually within 3 days. Just give it a few days and check back in. 2) You have not verified your account. You can still collect tips, but we need to verify who you are before you can withdraw tips. Go to the side panel, and if you see 'unverified' under your profile picture, click it and complete the verification process. It shouldn't take more than 30 seconds. If you have any issues, reach out to us in the app.

Question 12

What does 'Pending' mean in my transaction list?

Accepted Answer

You may see 'Pending' by some transactions. This tip amount has been received but awaiting clearance from the card holder's bank or payment service provider. Once this amount has cleared, it will be added and shown on your 'available withdrawal amount' button. In most cases, tips are cleared (by local banks and payment providers) within 1-3 days (maximum 7 days for new accounts or international card transactions).   Note that pending amounts are added to your total balance when received but not the available withdrawal amount until they are cleared.

Question 13

Why is my balance not updating?

Accepted Answer

We're constantly working to deliver the best experience for our customers, but sometimes hiccups happen. It might be something out of our control, and you may not see your balance update immediately. Rest assured, your tips are always safe. You can refresh the dashboard by navigating away (to any other page like your profile page) and back again. This usually sorts the issue out, but we're working to ensure this doesn't happen.

Question 14

Why can't I change my name and number?

Accepted Answer

It's important we secure your account and as part of this, are unable to change the number and name on the account. If you have changed your name or number recently, reach out to us in the app or set up a new account with your new details.

Question 15

Can I disable the notification sound?

Accepted Answer

Yes, you can. Go to Personal Settings and toggle the sound option on or off. We recommend leaving it on to get the full experience. It's also fun to hear that 'kaching' sound when you get paid!

Question 16

Can I secure access using biometrics?

Accepted Answer

Absolutely!  You can switch biometrics sign in (finger or face) on or off from within the Personal Setting page. We highly recommend you leave this set to on to ensure no one else has access to your account.

Question 17

Do I get notifications when I'm tipped?

Accepted Answer

Yes! You will see the tip if the app is open but if it isn't, we'll let you know every time your get airtipped via system notification. You will see this in the notification draw but if you prefer not to receive notifications, you can head over to Personal Settings and disable this.

Question 18

I received a SMS but it wasn't from airtip

Accepted Answer

We will never ask for your password and personal bank information. All SMS's will be clearly shown from 'airtip'. We use industry grade security to ensure your account is not compromised. We will only send texts from 'airtip' and emails from support@airtip.app or hello@airtip.app. Our staff will never ask for your bank details, password or OTP.

if you suspect any unusual activity on your account, reach out to us from the app or write to support@airtip.app

Question 19

How can I provide feedback?

Accepted Answer

We welcome any feedback (good or bad) - but of course we prefer the good :) We'd love to hear from you about any features you'd like to see, any challenges you might be facing, or simply let us know how we're doing. You can provide feedback directly from the app. Go to the side menu and select Feedback. All feedback is anonymous, so be as honest as you like!

Question 20

Can I change my bank account?

Accepted Answer

For security reasons, this is not available yet. We're working hard with our partners to find a way to securely and safely allow users to change their bank accounts. Once the bank account is verified, it cannot be changed. If you need to change, we recommend you create a new account with the new bank account details.

Question 21

What's the difference between Public Profile and Personal Settings?

Accepted Answer

Your personal settings are just that - your personal  details like your real name (also used to identify you and your bank account), your phone number and your email. The public profile is used as a 'Persona' you can use for public facing promotions. For example, you could be an actress or singer that has a stage name or prefer to use a single name (you might even be Madonna!). The public profile is also used to let people know what you do, where you work and gives you an opportunity to add a bio to showcase why your customers should tip you.

psst, If you need inspiration on a great bio, see FAQ's section "Can you help me with a great bio" for some cool ideas.

Frequently asked questions