Terms | airtip terms and conditions. Clear and transparent

Here's the legal bit.....

Effective Date: March 17, 2025

1. Introduction
1.1. Welcome to airtip, a tip collection platform brought to you by airtip ltd ("we", "us", "our"). We are registered in England and Wales under registered company number 15409245 and our address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1.2. The airtip platform is made available to you via our android and IOS apps on the Google Playstore and Apple Store or via our website at www.airtip.app, our software applications and such other technologies that we make available from time to time (collectively "airtip" or the "Platform").

1.3. Please read these Client Terms of Use carefully. They set out the basis on which you (as our Client) access and use the Platform and appoint us as your non-exclusive 'commercial agent' to collect Tips on your behalf.

1.4. These Client Terms of Use incorporate our Privacy Policy and Cookie Policy (which together make up the "Agreement" between us). By accessing and using airtip, you accept and agree to the terms of this Agreement. If you do not understand or agree with the Agreement, you should not use airtip.

1.5. From time to time, we may refine or change aspects of the Agreement, and any revised terms or policies will be made available to you at https://www.airtip.app/terms and a notification of such changes displayed in a prominent place on the airtip app and/or website. Please take a moment to read the changes. If you continue to use airtip after we make the changes, you will be deemed to agree to the changes. If you do not agree to the changes, you should not use airtip.

1.6. Certain words and phrases in these Client Terms of Use have specific definitions when they start with capital letters. Where a defined term is used, it has the meaning set out in Section 19 (Definitions) below or the meaning given to it in the relevant clause of these Client Terms of Use.

2. Agreement Overview
2.1. By accessing or using our platform at airtip.app, our mobile applications, or any other services we provide, you agree to be bound by this Agreement.

2.2. Our Platform is intended for use within the United Kingdom, Channel Islands, and Isle of Man (the "Territory"). If you access it from elsewhere, you're responsible for complying with your local laws.

3. Your Appointment of Us as Your Commercial Agent
3.1. We need your authority to remit Tips to you. You appoint us as your non-exclusive commercial agent to collect Tips within the Territory on the terms set out in this Agreement. In this regard, we act as commercial agent only for you (that is, we are not an agent of the Customer and/or any third parties involved in the process).

3.2. As your commercial agent, you give us authority to conclude transactions with Customers to collect Tips on your behalf, which includes your authority to bind you contractually in respect of those transactions.

3.3. You agree that you will only have recourse against us (and we shall only be liable to you) if we collect Tips on your behalf but fail to transfer them to you when they fall due (subject to deducting our Commission and such other fees/costs we are entitled to charge). In other words, you accept that we don't have any other responsibilities towards you.

3.4. As we are only your non-exclusive commercial agent, you can of course still collect Tips directly from Customers in addition to, or instead of, airtip.

4. Duration of Agreement
4.1. This Agreement commences on the Effective Date and continues until the earlier of:
a. either of us serving notice to terminate the Agreement in accordance with its terms; or
b. you are no longer working in one of the Approved Professions.

5. Account Registration
5.1. To access certain features, you'll need to create an account by providing:
a. Your name (valid and legal)
b. Email address
c. Mobile number (for verification & access)
d. Password

5.2. You must:
a. Provide accurate and complete information
b. Keep your account details updated
c. Create appropriate usernames and profile images that aren't offensive or infringing
d. Keep your password confidential

5.3. You may request account deletion directly from the application or by contacting support@airtip.app. We'll process your request within 30 days, though we may retain certain data for legal and financial purposes.

6. Our Rights and Obligations
6.1. As the provider of airtip and as your commercial agent, we shall:
a. provide you with access to airtip for the purpose of:
i. registering;
ii. creating an account; and
iii. authorising us to conclude transactions with Customers and collect Tips on your behalf;

b. present a range of options to Customers as to the amount of Tip they wish to pay;
c. with the Customer's agreement, enable you to see the name of the Customer who has tipped you (where applicable);
d. where possible, provide the Customer with the option to increase their Tip to cover our Commission and costs;
e. at your request, pay amounts that are due to you (after deduction of our Commission and such other fees/costs as set out in this Agreement);
f. at our discretion, automatically pay any or all amounts due to you to your registered bank account in accordance with the automatic payout policy.

6.2. We may use third parties (including third party payment processors) in connection with the provision of our services.

6.3. Except as stated in this Agreement, airtip is provided without warranty of any kind. All conditions, warranties, representations and terms implied by law, custom or otherwise are excluded by us to the fullest extent permitted by law.

6.4. You acknowledge that we may modify or discontinue certain functionalities or features of airtip from time to time and we may do so, without advance notice (unless there is an adverse impact for you, in which case we shall provide reasonable time for any proposed change, which shall be displayed in a prominent page on our airtip site).

6.5. We provide the Platform "as is" and "as available" without warranties of any kind. We may:
a. Update the Platform at any time
b. Alter, suspend, or discontinue any part of the Platform without notice
c. Withdraw access to the Platform for any reason

6.6. We make reasonable efforts to ensure the Platform is secure, but we cannot guarantee it will be error-free or uninterrupted.

7. Your Obligations
7.1. As a user of airtip and as our 'principal' in the commercial agency relationship, you agree to:
a. act in good faith;
b. promptly deal with any Customer complaint or enquiry relating to Tips;
c. not permit any other person to access your airtip account or to withdraw funds from your airtip account;
d. not permit any other individual to use your tipping QR code to collect tips;
e. comply with all applicable laws.

7.2. You confirm that you:
a. have the legal right to work and receive Tips in the Territory;
b. hold a valid Territory bank account registered in your name;
c. are legally capable of entering into binding contracts;
d. work in an Approved Profession;
e. are not registered for UK VAT;
f. will use airtip only for the collection of Tips paid directly to you by Customers that would otherwise use cash to express their gratuity for your service;
g. remain responsible for correctly and punctually reporting of Tips paid to you by Customers via airtip as earnings to your relevant tax authority;
h. will remain personally liable for payments of all taxation applicable to amounts paid to you through airtip;
i. have provided information to us that is accurate and complete in our registration process including regulatory anti-money laundering information and KYC (know your customer) details such as passport and national ID.

7.3. You agree to reimburse us for any and all claims, damages and/or losses arising from claims made by any third party against us as a result of your failure to comply with Section 7.2(f) and (h).

7.4. You are responsible for:
a. Making arrangements to access our Platform
b. Ensuring your devices are compatible with our Platform
c. All actions taken through your account

8. Prohibited Activities
8.1. You must not:
a. Extract content using automated systems for any purpose
b. Interfere with or damage our Platform or connected networks
c. Access our Platform through unauthorized means (bots, crawlers, etc.)
d. Restrict other users from using the Platform
e. Use the Platform for illegal purposes or to promote unlawful activities
f. Post offensive, discriminatory, or harassing content
g. Modify the Platform or misrepresent association with us

9. Collecting Your Tips
9.1. It is important that you work in one of the Approved Professions to use airtip to collect tips from Customers.

9.2. Just like cash tips, all Tips paid to you by Us belong to you. You can collect Tips directly from Customers using your airtip QR code.

9.3. When we collect Tips from Customers any fees/costs that we are entitled to deduct in accordance with this Agreement will be applied.

9.4. Your tips are personal to you and can be accessed by logging into your app. You have the right to operate and collect Tips into your airtip account and encourage you to comply with your workplace rules and regulations, airtip is not liable for the breach of any workplace regulations you may be liable to as a result of using airtip.

9.5. In the event we hold your tips as part of any wallet, we will fully review and make the necessary judgement and action to follow for releasing funds to your account. In most cases, tips are paid in directly at the point of receipt and payouts are made at your behest through the withdrawal feature in the airtip app.

9.6. In some cases, depending on the payment processor or bank process, payments may not be seen instantly and can usually take up to 7 working days.

9.7 In some cases, we may apply a minimum withdrawal amount in order to reduce the costs incurred to you and us on any payouts to your bank (withdrawals). We will make the minimum withdrawal limit clearly visible in the app.

10. Our Commission, Fees and Costs
10.1. You agree to pay us our Commission and certain other fees and costs explained in this Section.

10.2. In respect of each Tip, subject to Section 11 below, we shall deduct:
a. our Commission (plus any applicable VAT or equivalent sales tax); and
b. the costs we incur relating to processing card payments for collection of the Tip from the Customer and transfer the balance to your bank account or card.

10.3. We will negotiate with the Customer on your behalf, giving them options about how much to tip and where possible giving the Customer the option of increasing their tip to cover our Commission and the costs of processing the card payment for the Tip transaction. If the Customer agrees to this, you will receive a sum equal to 100% of the intended Tip. If the Customer does not agree to this, our Commission and the transaction costs will be deducted from the Tip.

10.4. We may also charge you certain set-up, subscription and/or upgrade fees to use airtip and maybe subject to any future onboarding and set up charges.

10.5. When someone pays by card there are fees to pay to the card issuer to process the transaction. For information on the fees, see stripe.com. This is subject to change at any time. On top of the card issuer fee, airtip applies a small variable fee. Your customers have the option to cover these fees on your behalf. In most cases and in over 90% of transactions, customers choose to cover these fees, ensuring you get 100% of the Tip.

11. Refunds
11.1. Because you can only use airtip to collect tips and gratuities for goods and services you provide, we may withhold funds in the event Tips collected, do not meet the terms of service and conditions as laid out in this document and the airtip website or you no longer work within an Approved Profession.

12. Intellectual Property
12.1. The Platform and all content displayed on it (including text, graphics, logos, images, and software) are protected by intellectual property rights owned by or licensed to airtip ltd.

12.2. You may only:
a. View and use the Platform for personal, non-commercial purposes
b. Give appropriate acknowledgment to us where required

12.3. You must not:
a. Copy, distribute, or publicly display any part of our Platform without prior agreement
b. Modify, reverse-engineer, or create derivative works
c. Remove copyright notices or other proprietary marks
d. Use our content in any way that infringes our rights

13. Your Content
13.1. If you upload content to our Platform, it must not:
a. Contain threatening, defamatory, obscene, or discriminatory material
b. Infringe any third party's rights
c. Include harmful technical components (viruses, malware, etc.)

13.2. By uploading content, you grant us and our users an irrevocable, non-exclusive license to view and use your content without restriction.

14. Privacy
14.1. The privacy of your personal information is important to us.

14.2. Any personal information that you provide to us or that we collect about you will be processed in accordance with our Privacy Policy. This explains what personal information we collect from or about you, why and how we collect, store, use and share it (including with your employer / work operator), your rights in relation to it, and how to contact us and supervisory authorities if you have a query or complaint about our use of it.

14.3. You agree not to do (or omit to do) any act or thing which (a) puts airtip and/or you in breach of applicable data protection law; and/or (b) is contrary to the Customer's right to privacy under such laws.

15. Confidentiality
15.1. We each agree at all times (i) to keep confidential and not disclose to any person any Confidential Information and (ii) only to use such Confidential Information for the purposes of performing our obligations or exercising our rights under this Agreement.

15.2. We may disclose Confidential Information to our personnel, sub-contractors, representatives and/or advisers ("Permitted Disclosees") in connection with us carrying out our obligations and/or exercising our rights under this Agreement. We shall ensure that Permitted Disclosees are subject to similar obligations of confidentiality.

16. Third-Party Links
16.1. Our Platform may contain links to third-party websites or services. We are not responsible for the content or practices of these third parties. Your use of third-party services is subject to their own terms and privacy policies.

17. Termination
17.1. You may cease use of airtip at any time through the “close account” option in the airtip app or by submitting a support request to support@airtip.app asking us to delete your account. When you ask us to do this, we will:
a. Suspend your ability to collect Tips using airtip;
b. Pay you any outstanding balances due to you within 60 days of your request minus any sums you owe to us; and
c. Block your email address and mobile number from being used to register a new airtip account. If you choose to re-open your account; you must use a different email address and/or mobile number.

17.2. We may terminate this Agreement by serving written notice to you (including by email):
a. immediately if you breach this Agreement; or
b. where we no longer able to (or wish to) provide the airtip service, in which case we shall endeavour to give you at least 7 days' notice.

17.3. This Agreement will automatically terminate with immediate effect if you cease to work in an Approved Profession.

17.4. Termination of this Agreement will not affect any accrued rights (including our right to be paid or your right to receive Tips) as at the date of termination.

18. Consequences of Termination
18.1. On termination, you must immediately discontinue your use of airtip. Any continued use, access, or attempted use or access by you of airtip will make any notice by you ineffective and constitute your continued agreement to this Agreement.

18.2. We shall pay you any final amounts held on your behalf in your airtip account (if applicable), less our Commission and any fees/costs that we are entitled to deduct in accordance with this Agreement.

19. Consumer Rights
19.1. In using airtip, you have certain rights as a consumer under applicable UK consumer law. Nothing in this Agreement detracts from those rights (including in respect of cancellation). However, you have the right in Section 17 above to cease use of airtip and cancel the Agreement at any time.

20. Liability Limitations
20.1. Nothing in these Terms excludes or limits our liability for:
a. Death or personal injury caused by negligence
b. Fraud or fraudulent misrepresentation
c. Any matter for which it would be illegal to exclude or limit liability

20.2. Subject to Section 20.1, we will not be liable for:
a. Business losses (including loss of profits or opportunities)
b. Loss or corruption of data
c. Any special, indirect, or consequential damages
d. Events beyond our reasonable control

20.3. Except as stated in Section 20.1, our maximum liability to you is limited to £15.

20.4. We will not be liable for any failure or delay in performing our obligations (including a failure to pay amounts owing) resulting from any cause beyond our reasonable control. We shall keep you notified of any delays and remedial action.

21. General Provisions
21.1. If any court or competent authority finds that any provision of the Agreement (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of the Agreement will not be affected.

21.2. Nothing in the Agreement will establish any partnership or joint venture between us, or (except as expressly stated) mean that any party to this Agreement becomes the agent of another third party, nor does the Agreement (except as expressly stated) authorise any party to enter into any commitments for or on behalf of any other third party.

21.3. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

21.4. You may not transfer any of your rights or obligations under this Agreement to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

21.5. Any notice (other than in legal proceedings) to be delivered under the Agreement must be in writing and delivered pre-paid first class post to the registered address or place of business of the notified party, or sent by email to the other party's main email address as notified to the sending Party.

21.6. Notices:
a. sent by post will be deemed to have been received, where posted from and to addresses in the United Kingdom, on the second Working Day and where posted from or to addresses outside the United Kingdom, on the tenth Working Day following the date of posting;
b. delivered by hand will be deemed to have been received at the time the notice is left at the proper address;
c. sent by email will be deemed to have been received on the next Working Day after sending.

21.7. Unless the context requires a different interpretation:
a. all singular words include plural ones and vice versa;
b. all references to sections, sub-sections, schedules or appendices are to the ones in these Client Terms of Use;
c. all references to a person includes firms, companies, government entities, trusts and partnerships;
d. the term 'including' does not exclude anything not listed;
e. all references to statutory provisions include any changes to those provisions;
f. no headings or sub-headings form part of these Client Terms of Use or the Agreement.

21.8. This Agreement constitutes the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter.

21.9. You may not assign or transfer your rights under these Terms.

21.10. Our failure to enforce any right does not constitute a waiver.

22. Governing Law and Jurisdiction
22.1. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

23. Contact Us
23.1. For questions or complaints about our Platform, please contact us at:
a. Email: support@airtip.app
b. Website: airtip.app/contactus
c. app: You may contact us within the app

24. Definitions
24.1. The following words and phrases have the following meanings in these Client Terms of Use:

Approved Professions - One of the approved professions listed here https://www.airtip.app/approved-professional, as amended by us from time to time.
Client Terms of Use - These client terms and conditions of use, as amended by us from time to time.
Commission - The commission we are entitled to charge on each Tip transaction, as specified in Pricing Schedule.
Confidential Information - All confidential information (however recorded or preserved) disclosed by either party to the other party concerning the disclosing party's (a) business, affairs, customers, clients, suppliers, plans, intentions, or market opportunities; (b) operations, processes, product information, know-how, designs, trade secrets or software; and (c) any information developed under this Agreement.
Customer - An individual who wishes to pay a Tip to you via the airtip platform or scanning an airtip QR code.
Effective Date - The first date of your access to the airtip platform.
airtip wallet - Any amount we or third party processing provider hold that has yet to be transferred to your account subject to the commission and fees laid out in this document.
Fees - When someone pays by card there are fees to pay to the card issuer to process the transaction. For information on the fees, see stripe.com. This is subject to change at any time. On top of the card issuer fee, airtip applies a small variable fee of up to 5%. Your customers have the option to cover these fees on your behalf. In most cases and in over 90% of transactions, customers choose to cover these fees, ensuring you get 100% of the Tip.
airtip - airtip provides a QR code and link you can use to collect Tips for yourself. Any Tips you receive through an airtip account are transferred straight to you as soon as they are cleared and available.
Territory - United Kingdom, Channel Isles and Isle of Man
Tip - An uncalled for and spontaneous payment offered by a Customer to you via the airtip platform, with the intention of this money being provided directly to you.
Working Day - Any day other than a Saturday, Sunday or public holiday in England and Wales or as defined in the territory in which airtip and you operate.
"you", "your" or "Client" - You, being a user of airtip who uses the platform to collect Tips and who appoints us as your commercial agent to collect Tips on your behalf.

Effective Date: March 17, 2025

This Cookie Policy explains how airtip ltd uses "cookies" and similar technologies (such as "web beacons," "pixels," "tags," or "SDKs") on the airtip website at airtip.app ("Site"), our mobile applications, and in our marketing and transactional emails (collectively, the "Service"). Please read this Cookie Policy in conjunction with our Privacy Notice and Terms and Conditions.

1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies are very small text files or pieces of code, often including an anonymous unique identifier, that request storage on your device to remember information about you, such as language preferences or login information. They also gather information about your visit date/time and how you use the website or mobile application.

Web beacons, pixels, and tags perform similar functions to cookies, allowing website operators to count page views and understand how visitors interact with and respond to certain content.

SDKs are blocks of code provided by our partners that may be installed in our mobile applications. They help us understand how you interact with our applications and collect information about your device and network usage.

For simplicity, we refer to all these technologies collectively as "cookies" throughout this policy.

First-party cookies are placed by us to collect information about you, while third-party cookies are placed by third-party website operators. Information collected by third-party cookies will be shared with the relevant third party. Please refer to the relevant third-party website operator's privacy notice for details about the information they collect and how they use it.

Our Site may link to third-party websites not operated by us. When you follow links to third-party websites, those sites may place different cookies on your device. You should check the relevant privacy notice and/or cookie policy for more information about how that third party uses cookies.
Applications you use to access our Site, such as web browsers, may also place cookies on your device. We do not control these third-party cookies, so you will need to manage them in the settings of the relevant applications. For more information about cookies and similar technologies, please visit All About Cookies.

2. COOKIE DURATION
Cookies have varying lifespans:

Session Cookies are temporary cookies placed on your device during browsing and automatically deleted when you close your browser.
Persistent Cookies are designed to last for a pre-defined period, which varies depending on the cookie. These remain in your browser until they reach their expiration date or until you manually delete them.

3. TYPES OF COOKIES WE USE

Essential Cookies are necessary for the operation of our website. They include login cookies and shopping cart cookies.
Functionality Cookies recognize you when you return, remember preferences, and provide enhanced, personalized features, including content relevant to your locale (such as displaying the Site in your preferred language).
Security, Site and Product Integrity Cookies help keep your account, data, and the Site safe and secure. They can help identify unauthorized access attempts, store information to recover your account if you forget your password, or require additional authorization if you report your account has been compromised.
Analytics/Performance Cookies allow us to calculate aggregate visitor numbers and determine which features are most popular. This information is used to improve the website and enhance user navigation.
Social Media Cookies personalize your interaction with social media platforms like Twitter, Facebook, Tumblr, and YouTube. They recognize users of those platforms when viewing social media content on our website and enable quick content sharing.
Targeting Cookies (also known as advertising cookies) deliver relevant advertisements when you visit other websites ("retargeting"). They measure ad effectiveness and limit ad frequency. These cookies are typically placed by advertising networks we work with and remember that you have visited a website, sharing this information with other ad networks.

4. CONSENT FOR COOKIES

Non-essential Cookies: We will only store and access non-essential cookies on your device with your permission. You are not obliged to consent to non-essential cookies. If you give consent and later change your mind, you can block or delete them.
Essential Cookies: We do not need your consent to store and access essential cookies, although you can still block or delete them.

5. MANAGING YOUR COOKIE PREFERENCES
You can manage cookie preferences in various ways, but be aware that blocking essential or functional cookies may prevent proper functioning of parts of our Site.

When you access our Sites or mobile web applications, we will request consent for our use of non-essential cookies. This request may be repeated on subsequent visits if you delete cookies or if we need new consents.

You can provide consent for all non-essential cookies or tailor your preferences through our Cookie Preference Centre. You can change preferences or withdraw consent at any time by visiting our Cookie Preference Centre.

You can also block cookies generally by activating the relevant settings in your browser. For instructions on cookie management for various browsers, visit All About Cookies.

If you do not wish to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on (compatible with certain browsers only). For more information on Google Analytics cookies, please consult the Google Analytics cookie policy.

6. GOOGLE CHROME AND OTHER BROWSER COOKIES
When accessing the Site via Google applications such as Google Chrome, Google may collect user information for serving personalized advertising across your devices. Google can place advertising cookies because we use Google services to operate the Site. However, these cookies are placed for Google's own purposes, and we do not control how or when they are used. You will need to manage these cookies through your Google settings. For further information, please see: https://policies.google.com/technologies/types?hl=en-US. Other browsers may use similar tools.

7. EMAIL TECHNOLOGIES
Emails you receive from us may contain cookies that help us track if recipients have opened an email and how they have interacted with it. Once you click on an email containing a cookie, your contact information may be cross-referenced to the source email and/or relevant cookie. If you enable images, cookies may be set on your device. Cookies will also be set if you click on any link within the email.

To reject cookies from our emails, simply close the email before downloading images or clicking links. You can also configure your browser to restrict or reject cookies, which will apply to all cookies in emails and on websites.

Depending on your email or browser settings, cookies in emails may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please consult your email browser or device instructions for more information.

8. POLICY UPDATES
We may update this Cookie Policy periodically to reflect changes in law or our business practices regarding cookie usage. We recommend checking this page regularly for any updates.

9. CONTACT US
If you have questions or feedback on our Cookie Policy, please contact us.

Effective Date: March 17, 2025

This Privacy Notice ("Notice") explains how airtip Ltd ("airtip," "we," "us," or "our") processes your personal data in connection with the operation of our business, including your use of our website at airtip.app (the "Site"), mobile applications ("Apps"), and related products and services (collectively, the "Platforms"). It also outlines your rights regarding your personal data and how you can exercise them.

We encourage you to read this Notice carefully. By using our Platforms, you agree to the terms outlined herein. If we make significant changes to this Notice, we will notify you by email or other appropriate means.

1. Purpose of This Privacy Notice

This Privacy Notice explains:

What personal data we collect about you;
How we use and process your personal data;
Your rights regarding your personal data; and
How we safeguard your information.

This Notice applies only to personal data collected by us directly or through third parties acting on our behalf. It does not apply to data collected by third parties independently (e.g., via third-party websites or services linked from our Platforms).

2. About Us

airtip Ltd (Company No: 15409245) is a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Where this Privacy Notice refers to "we," "us," or "our," it refers to airtip Ltd or any affiliated group company responsible for providing the relevant Platforms or services. Each group company acts as an independent controller of your personal data unless otherwise specified.

3. How to Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights as a data subject, please contact us via:

Email: support@airtip.app
In-App: Use the contact feature within the airtip app.
Website: Submit inquiries through the "Contact Us" form on airtip.app.

4. What Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data   First name, last name, date of birth, gender.
Contact Data   Email address, phone number, billing/delivery addresses, social media handles.
Registration Data   Username, nationality, KYC documentation (e.g., proof of identity).
Employment Data   Details about workplaces if tips are received in an employment context.
Financial Data   Bank account details; tokenized payment card details (not stored directly).
Transaction Data   Payment history; records of tips given or received.
Profile Data   Account username; preferences; feedback; profile pictures or avatars.
Behavioural Data   Browsing activity on our Platforms; interaction with emails or features.
Technical Data   IP address; browser type; operating system; geolocation data.
Marketing Preferences   Communication preferences for marketing and service updates.

5. How We Collect Your Personal Data

We collect personal data through various methods:

Direct Interactions: When you register an account, provide feedback, or contact us directly.
Automated Technologies: Cookies and similar tools collect browsing behavior and technical information.
Third Parties: Analytics providers or publicly available sources may provide additional data.
Publicly Available Information: Information from public records or social media platforms.

6. How We Use Your Personal Data

We process your personal data for specific purposes based on legal grounds:

6.1 Providing Our Platforms and Services

We use your data to register accounts, process transactions (e.g., tips), and provide customer support.

Legal Basis: Contractual necessity or legitimate interests in delivering secure services.

6.2 Improving User Experience

We analyze usage patterns to enhance functionality and user experience on our Platforms.

Legal Basis: Legitimate interests in improving our services.

6.3 Marketing Communications

With your consent (where required), we send promotional materials about our products and services.

Legal Basis: Consent or legitimate interests in promoting our business.

6.4 Legal Compliance

We process personal data to comply with legal obligations such as fraud prevention or regulatory reporting.

Legal Basis: Compliance with legal obligations.

7. Sharing Your Personal Data

We may share your personal data with:

Service Providers: Third-party vendors supporting operations (e.g., payment processors).
Legal Authorities: When required by law or to protect our legal rights.
Group Companies: Other Airtip entities for operational purposes.

We do not sell your personal data to third parties.

8. International Transfers

If we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place as required by law.

9. Your Rights as a Data Subject

You have the following rights under applicable data protection laws:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate information.
Erasure: Request deletion of your personal data under certain conditions.
Restriction: Limit processing of your personal data.
Objection: Object to processing based on legitimate interests.
Portability: Request transfer of your personal data to another service provider.
Withdraw Consent: Revoke consent where processing is based on consent.

To exercise these rights, contact us at support@airtip.app.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Notice or as required by law.

11. Security Measures

We implement robust security measures to protect your personal data from unauthorized access or breaches but cannot guarantee absolute security due to inherent risks.

12. Cookies Policy

Our Platforms use cookies to improve functionality and user experience. For more details on cookies and how to manage them, refer to our Cookie Policy.

13. Updates to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in practices or legal requirements. The latest version will always be available on airtip.app. This revised Privacy Notice consolidates repetitive sections while ensuring all legally relevant information is included without compromising clarity or compliance standards.

Effective Date: March 17, 2025

1. Introduction
airtip is a digital tip collection platform provided by airtip ltd (referred to as "we," "us," or "our"), registered in England and Wales under company number 15409245, with our office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Our mission is to help service and gig workers earn more money and allow their customers to show appreciation with confidence. These Customer Terms explain your rights and obligations when using airtip to give Tips to Workers.

These Customer Terms form part of our Agreement with you, along with our Terms of Use, Privacy Policy, and Cookie Policy. By using airtip to give a Tip, you accept all terms within this Agreement.

For questions or concerns, please contact us at support@airtip.app.

2. Tipping Through airtip
When using airtip, you confirm that:
• Your intention is to offer a voluntary gratuity directly to the Worker
• You would have tipped using cash or other means if airtip wasn't available
• You understand we act as the Worker's authorized commercial agent for the Tip transaction

We will collect the Tip amount from you on the Worker's behalf and pass it directly to them, after deducting our Commission and any applicable fees (unless you choose to cover these costs).

You'll have the option to cover our processing costs in addition to your intended Tip. If you do, the Worker receives 100% of your intended Tip. If not, our costs will be deducted from the Tip amount.

3. Our Role and Services
We:
• Act as a commercial agent for eligible Workers who use airtip
• Are authorized to conclude Tip transactions and collect Tips on Workers' behalf
• Do not act as your agent or representative in any capacity
• Provide technology services that facilitate your transactions with Workers

We reserve the right to:
• Accept or decline any Tip offered through airtip
• Impose usage limits on the platform
• Share your payment method name with Workers you Tip

We will:
• Provide access to airtip for tipping Workers
• Present various tipping amount options
• Offer you the choice to cover our Commission and transaction costs

We may use third parties (including payment processors) in connection with our services and may modify or discontinue certain features of airtip from time to time.

Your personal information will be processed according to our Privacy Policy available at https://www.airtip.app/terms.

4. Liability
The airtip platform is provided "as is" with no warranty regarding the availability of any feature.
To the maximum extent permitted by law, we shall have no liability for any loss or damage arising from your use or misuse of airtip.

5. Consumer Rights
You have certain rights under UK consumer law when using airtip. Nothing in this Agreement affects these rights, including cancellation rights. You may choose not to use airtip at any time.

6. General Provisions
• We may update these Customer Terms from time to time. Revised terms apply from the date of publication.
• If any provision is found invalid or unenforceable, that provision will be deemed deleted while the remaining provisions remain in effect.
• This Agreement does not give rise to any third-party rights under the Contracts (Rights of Third Parties) Act 1999.
• You may not transfer your rights or obligations under these terms to anyone else. We may transfer our rights where your rights will not be adversely affected.

• This Agreement constitutes the entire agreement between us regarding its subject matter.
• No delay in exercising any right or remedy constitutes a waiver of that right or remedy.

7. Governing Law
This Agreement is governed by the laws of England and Wales. All disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the English courts.

8. Definitions
Commission: Our fee charged on each Tip transaction, clearly shown on each Tip you make.
Customer Terms: These customer terms of use, as amended by us from time to time.
Pricing Schedule: Our pricing schedule showing applicable Commission and fees, viewable at the point of Tipping.
Territory: United Kingdom, Channel Islands, and the Isle of Man.
Tip: A voluntary gratuity payment offered by you to a Worker via the airtip platform.
airtip: The platform made available via our website at airtip.app and other technologies we provide.
Worker: A person using airtip to whom you wish to give a Tip (each being a client of ours).
"you," "your," or "Customer": You, being a customer who uses airtip to give a Tip to a Worker.